Repairs for the day something fails
An emergency gets someone the same day. Anything your residents, customers or staff can see gets fixed within 48 hours. Everything else is booked in at a time that suits the building.
What counts as what
We agree the priorities with you before there is a problem, so nobody is arguing about it at half past four on a Friday.
- Emergency: water coming in, a building that cannot be secured, anything putting someone at risk
- Visible: broken doors, damaged walls, anything people can see and complain about
- Routine: small repairs that can wait for a sensible slot
For an emergency, ring 07749 474861 and do not use the form.
Fixed while we are there
If a job is small, we fix it on the first visit and invoice the hours and materials. You do not pay for someone to look at it and then wait for a second visit to do it. Anything bigger, we make safe, quote and let you decide.
Agreed with you up front
Some buildings can only be worked on when they are quiet, and some problems will not wait for morning. Tell us how your building runs and we will agree what happens outside normal hours before you need it.
Impress understand the importance of providing a reliable, responsive and considerate service, often out of normal working hours.
What happened, in writing
Each callout ends with the date, what was wrong, what was done and photographs. When somebody asks what happened to the door on the second floor, you can show them.
One visit instead of three firms
Water through a ceiling can be a plumbing job, a plastering job and a decorating job. We cover all of those, so it is one visit to start with and one invoice at the end.
Where we work
We take on reactive and emergency repairs across County Durham, Teesside and Tyne and Wear, working from our base in Newton Aycliffe. See the towns we cover, or find out how we work.
What people ask first
How fast is same day?
An emergency gets someone the same day. Ring us rather than sending the form, so we can tell you when.
Do you need a contract first?
No. You can ring us for one job and decide from there.
What can you not do on a callout?
Gas work, electrical certification and asbestos removal. We will tell you straight away and say who we would ring.
Tell us where to start
Ring Wayne Cator, our Managing Director, or send us the details and we will come back to you.